Few things are worse than not knowing how long it will take to get your truck out of the shop and back earning on the road. With the OnCommand™ Repair Advocate program, every truck repair is assigned a case file that is posted to your online portal, offering at-a-glance information about the progress and details of each repair taking place on all your enrolled trucks across the International® service network. Which means you get greater access to monitor repairs, and to communicate with the repair facilities and the Repair Advocate team – all so you can more effectively manage your fleet operations.

Your Repair Advocate Team will:

• Verify when the unit arrives at the authorized service location
• Review repair history and identify any open campaigns, recalls or calibration updates with the service location
• Attach a comprehensive Health Report about your vehicle to the online case file
• Monitor the case file and work with the service location to help coordinate repair support
• Coordinate Navistar parts, technical and field support, as needed
• Help facilitate timely communications and repair progress updates via the case file