Stay on top of your truck's repairs while getting on with your day.
Few things are worse than not knowing how long it will take to get your truck out of the shop and back earning on the road. With the OnCommand™ Repair Advocate program, every truck repair is assigned a case file that is posted to your online portal, offering at-a-glance information about the progress and details of each repair taking place on all your enrolled trucks across the International® service network. Which means you get greater access to monitor repairs, and to communicate with the repair facilities and the Repair Advocate team – all so you can more effectively manage your fleet operations.
Your Repair Advocate Team will:
Verify when the unit arrives at the authorized service location
Review repair history and identify any open campaigns, recalls or calibration updates with the service location
Attach a comprehensive Health Report about your vehicle to the online case file
Monitor the case file and work with the service location to help coordinate repair support
Coordinate Navistar parts, technical and field support, as needed
Help facilitate timely communications and repair progress updates via the case file